NEW YORK NURSE: June/July 2012
By Karine Raymond, RN, Montefiore Medical Center Executive Committee
It’s 8 pm. I want to go home... There’s a stack of fliers on the desk that need distributing. My feet are killing me...
The Executive Committee at Monte needed a real-time, cost effective tool for communicating with the members at any time.
Texting became that tool.
During our contentious negotiations, members enthusiastically provided their private cell phone numbers as a means of communication with their local union leadership.
It took time to collect and input the numbers. But it was an an invaluable tool.
For the first time I remember, members felt connected and included in the process.
The Executive Committee responded to questions, concerns and issues within seconds.
We could refute erroneous communications from management quickly. Management no longer had an upper-hand in communicating with our members.
When things were going bad at the bargaining table, we could let members know. And they would start piling into negotiations almost instantly.
Communication became immediate.
Recognizing the success of texting as a form of communication, the Executive Committee has resolved to continue the use of this tool as well as face-to-face communication.