Controls to decrease the risk of workplace violence
Increased staffing to reduce patient wait times, overcrowding and related stressors.
Physical changes to work areas including high, wide counters; plexiglas barriers; panic alarms; door locks; furniture placement to allow for easier egress; security cameras and convex mirrors; better line of sight for security personnel; etc.
Policies that take into account situations or procedures that trigger incidents, and improve rapid, effective response if incidents arise. Policies may include visitation, access, security, emergency response teams and other areas.